辦公室看到來電顯示是外國客戶就嚇得皮皮挫嗎?或是要打電話給國外朋友前腦袋一片空白嗎?這篇Yes耶思小編帶你看講電話英文常用的幾個片語,並將用英文講電話的幾個步驟一步一步列出來,學完保證讓你從此辦公室英文講電話順溜溜。
用英文講電話步驟
步驟一:打電話者開場介紹
1. 打招呼:Good Morning./Hello./Good Evening.
(早餐/你好/晚安)
2. 表明身份:This is (Name) speaking.
(我是誰)
3. 表達問題:I would like to speak to (Name). / Can I speak to (Name), please?
(我想找(名字) / 我能和(名字)說話嗎?)
範例:Good evening. This is Jerry Speaking. I would like to speak to Hanna.
(晚安!我是傑瑞,我想找漢娜。)
步驟二:接電話者回應
1. 請對方稍等一下:Just a moment, please./ Could you hold on a second, please?
(稍等一下/ 你可以等一下嗎?)
2. 轉接電話:I’ll just put you through, please wait. / I’ll transfer you now, please wait.
(我可以幫您轉接,請稍等。/我將轉接給他,請稍待。)
範例:Okay! I will transfer you now, please wait.
(好的!我幫你轉接過去,請稍等一下。)
步驟三:向致電者留資料
1. 無法滿足致電者需求,請他留資料:I am sorry. He is not here. Would you like to leave your name and number?
(抱歉!他不在。方便留下電話與姓名嗎?)
2. 向致電者問更詳細的資訊:Could you spell that to me?
(你能拼給我聽嗎?)
範例:I’m sorry. Hanna is not in the office right now. Would you like to leave your name and phone number? I will ask her to call you when she comes back.
(抱歉!漢娜現在不在辦公室。方便留下您的姓名及電話嗎?他回來以後,我會請他聯絡你。)
步驟四:說再見
Have a nice day./ Thank you for calling.
(祝你有美好的一天。/謝謝你打來。)
範例:Alright! Have a good day.
(好的!祝你有美好的一天。)
常見電話英文片語
1. hold on 稍等一下
例句:Sorry I am kind of busy right now. Could you hold on for a second?
(抱歉我現在有點忙,你可以稍等一下嗎?)
2. hang up 掛電話
例句:You are so annoying, I am going to hang up.
(你好煩,我要掛電話了。)
3. call back 回電
例句:She is not available right now, I will ask her to call you back.
(他現在沒空,我會請他回電給你。)
4. pick up 接電話
例句:I had a stupid fight with my boyfriend, and now he is not picking up his phone.
(我跟我男友吵架了,他現在不接我電話。)
5. put a call through 轉接
例句:Wait a moment. I will put you through Jimmy.
(等一下!我會將你轉接給吉米。)
歡迎來到YesOnline,提供外師一對一英文教學:ESL生活英文、BBC 時事英文、商業英文、青少年英文、兒童線上英文 …等線上課程?,只要透過網路在線上學習系統先預約想要的上課時段,就可不用出門,在家輕鬆學英文,搭配教學評量測驗持續進步,讓你輕鬆開口?對英文說Yes!歡迎洽詢!
以上的電話英文大整理是不是有讓你更能掌握用英文講電話的要點了呢?下次接到國外電話,或是打電話給外國人的時候就不用再慌張囉!
而且多和YES耶思老師線上英文練習,一個扮打電話、一個接電話,持續加強英語口說、聽力,相信也絕對對於增進英文電話能力更有幫助呢!